Frequently Asked Questions
How old do I need to be to rent?
You must be 21 years or older to rent a motorcycle, slingshot, personal watercraft, ATV, and snow mobile.
Do I need a special license to rent?
Motorcycle rental requires a valid driver’s license with a motorcycle endorsement for at least 6 months.
Slingshot rental requires just a valid driver’s license in Connecticut. Please note if you go into Massachusetts, you need a motorcycle endorsement also.
Personal Watercraft rental requires a CPWO (Certificate of Personal Watercraft Operation).
ATV rental does not require a special license.
Snow Mobile rental does not require a special license.
Can I bring a passenger?
Yes, you can have a passenger but they must be at least 12 years old and the vehicle has to be designed for 2 people. We have the Slingshot, Street Glide, Kodiak ATV, Fish Pro Watercraft and Snowmobile available. (No passengers on the Sportsters)
Where are you located?
We are an internet based, peer-to-peer business. We can deliver anywhere in Connecticut or you can pick up at 735 John Fitch Blvd South Windsor CT at 8am-8:30am for booking.
What are the prohibited activities?
During the reservation/rental period, the following activities are prohibited:
Without a valid appropriate license at the time of pick-up
Without full disclosure of driving record or infractions
Without demonstrable requisite skill at the time of pick-up
While under the influence of drugs, alcohol, or medications, or any type of impairment that might prevent safe operation
Authorizing persons not specifically disclosed on the Reservation to operate or ride as a Passenger
Without legally required safety equipment in acceptable condition whether or not provided by Owner
Operating vehicle without proper maintenance (i.e., replenishing fuel, fluids, maintaining tire pressure)
Altering vehicle in any way
Any off-road operation, racetrack, or operation on anything other than finished, paved roads
In a reckless manner (i.e., Stunt driving, wheelies, burn-outs, etc.)
Riding vehicle in a manner not intended by the manufacturer
Failing to heed the Owner’s specific instructions particular to the vehicle being rented
Using the vehicle to tow or push an object, or in excess of manufacturers load limits.
For commercial uses, unless specifically approved by EagleShare or the owner
While you are distracted, for example, smoking, eating, texting, operating a cellphone or other device while driving
To enter a race or competition unless specifically disclosed and allowed according to Reservation terms
In the commission of any criminal or reckless act
Without reporting an accident, or malfunction as soon as possible to the Owner, and/or EagleShare
Prohibited activities may result in cancellation, early termination of the reservation/rental, negate any Insurance Coverage, result in the forfeiture of any payment during the reservation/rental process.
Can other people ride a vehicle that I booked?
No, multiple drivers are not allowed. Only the primary rider listed on the trip is allowed to ride the booked vehicle.
How do I get approved to ride?
We use EagleShare to vet all of our potential renters and this is their process:
We run all renters through the approval process when they book a
motorcycle to keep our platform safe for both owners and renters.
We suggest that you check immediately after checking out the reservation so that when the host confirms the booking, you will be reviewed by our Insurance Provider.
You MUST be the one who rides the vehicle. We require your motorcycle endorsement to be at least 6 months.
VERIFYING YOUR ACCOUNT
If you are a first-time renter, you are required to verify your account. During the check-in process, you will be prompted to log in or create an account if you do not have an account with EagleRider or EagleShare. Once you are logged in, you will be asked to provide:
Email address: enter an email address that you check frequently. When you do, we’ll send a verification link to that address. Follow the link to verify your email.
Mobile Number: enter the number for a text-enabled phone in your name. VoIP (Google Voice, MagicJack, etc.), landline, or toll-free numbers are NOT accepted and will be rejected after. Once you provide your mobile number, we’ll send you a verification code.
GETTING APPROVED FOR YOUR TRIP
Once your account is verified, you will complete your Online Check-In. Ensure the information you provide during your Online Check-In is correct since this helps to verify your identity. Inaccurate information will affect or delay your approval status and may cancel your trip. Using your driver’s license, you must provide your legal name, address, date of birth, and photos (front and back) to complete your Online Check-In.
We start the rider verification process after you are checked in and the host accepts your trip.
In most cases, approval is immediate. In some cases, we need additional information to verify your identity. You might be contacted by our Insurance Provider in that case.
HOW DO I KNOW IF I’VE BEEN APPROVED?
If you are approved, you will receive an email to inform you your trip is now confirmed.
If you are rejected, your trip will be canceled. You can view the reject reason on the Trip Details Page under the Cancelation Reason section.
